Troubleshooting your web browser
Supported browsers are Chrome and Safari
If you're having problems with the Sony One website then we recommend that you take the following steps to clear the problems:
We strongly advise that you always use the most up to date version of your web browser.
- Close other tabs that you may have open.
- Restart the browser.
- Restart your computer.
- Clear cache and cookies. Guidance on how to do this are supplied in the links below.
- Try another browser.
For further information on troubleshooting, you can visit each browser's own troubleshooting guides:
- GoogleChrome: https://support.google.com/chrome/answer/142063?co=GENIE.Platform%3DDesktop&hl=en
- Safari: https://support.apple.com/en-gb/guide/safari/sfri11861/mac
If the problem persists then please email us at email@example.com