If you are experiencing buffering or playback that frequently pauses, check your Internet connection and pause any other Internet activity on devices that are using the same network.
- Close the Sony One app (or your web browser, if you’re watching on a computer) on your device and restart it.
- If you're having issues with playing back Sony One content, ensure that your device (such as a web browser or mobile phone) is up to date with all of the latest software updates installed.
- If you are able to connect to the Internet, check your connection and update your connected device’s DNS settings. Please check with your device’s manufacturer for steps on how to do this. Disable any VPN or proxy servers.
- If your device is connected to a TV or an external display, ensure that your HDMI cable and display is compatible with HDCP 1.4 (for HD content)